Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
August 12th, 2024
Investing in CX improves trust and engagement, ensures clear and effective digital communications, and builds relationships, helping to maximize the return on investment for government agencies.
July 23rd, 2024
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Pacific Point & Carahsoft
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Networking Reception
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CUSTOMER EXPERIENCE EVENT
Hosted By: Carahsoft
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
OpenText's OneSource Communication Suite transforms how organizations manage and share information by seamlessly integrating with SharePoint. It provides powerful content management tools, customizable communication templates, and an intuitive interface to streamline internal communications and foster effective collaboration. By leveraging OneSource, organizations can centralize their digital resources and enhance productivity across their intranet environment.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Discover the benefits of The Mortgage Office's software. From Fund Management, Loan Servicing, and more, learn how these features keep you and your customers connected.
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
![]() Sprout Social offers a platform designed to help government agencies manage their social media presence effectively. The platform enables agencies to enhance citizen engagement, streamline communications, and improve transparency through data-driven social media strategies. It supports efficient content publishing, real-time monitoring, and insightful analytics, so public sector organizations can deliver timely, impactful services across multiple social channels. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
![]() Liquidware, a leader in Digital Employee Experience (DEX) solutions for digital workspaces, today announced the release of CommandCTRL™ 1.1. |